Protection of personal data, hotel in Hérault

Personal Data of Hotel Europe in La Grande Motte

 

Protecting your personal data is important to you, and it is also important to the company HÔTEL EUROPE, as we want to meet your expectations and demonstrate the excellence of our services.

You are concerned about the protection of your personal data if you are a visitor to the website www.hoteleurope34.com, meaning a person simply browsing the website of the company HÔTEL EUROPE.

It is essential for us, HÔTEL EUROPE, as the data controller, to ensure the confidentiality and respect of your personal data in order to allow you to navigate our website: https://www.hoteleurope34.com with confidence.

HÔTEL EUROPE is a simplified joint-stock company with a capital of €37,000 registered with the RCS of Montpellier, Siret number: 784 174 922 00020, APE code: 5510Z, with its registered office located at Allées des Parcs – 34280 LA GRANDE MOTTE.

HÔTEL EUROPE publishes the website https://www.hoteleurope34.com  and therefore processes your data as the data controller.

Below, you will find all the provisions put in place to process your personal data in compliance with your rights, in order to protect your privacy by ensuring the protection, confidentiality, security, control, non-corruption, and permanent access to the data you entrust to us.

We have taken the necessary measures to provide you with clear and precise information on how your data will be processed, with the implementation of the methodology and technical means indicated to protect your data against loss, modification, communication, or access by unauthorized third parties.

To achieve these objectives, we implement technical and management measures to ensure that the processing is in compliance with the applicable data protection laws.

In this regard, we undertake to respect the essential principles of the General European Regulation and French law on the protection of Personal Data.

 

DEFINITION OF PERSONAL DATA

Personal data is information in a format that allows for the direct identification of a natural person with their name and surname, or indirectly with an identifier, phone number, email address.

 

PROCESSING OF YOUR DATA

The processing of personal data may consist of collecting, recording, organizing, archiving, modifying, deleting, adding, exporting, consulting, processing, or communicating personal data, as defined below.

 

PERSONAL DATA COLLECTED

For the contact or reservation form(s), we collect name, surname, address, postal code, city, email address, telephone number, and any other data that may be requested, always in compliance with GDPR standards.

For the registration form, we collect name, surname, postal address, email address, telephone number.

Information about people accompanying you. For minors, we only collect their name, surname, and date of birth through an adult.

Information about your payment methods (credit card number).

Your choices or preferences for your accommodation or stay.

Any special conditions to consider during your stay, such as welcoming people with reduced mobility.

For tourists of foreign nationality, including EU nationals, upon arrival at the establishment, the individual police form, drafted in French and English, must be filled out and signed. Tourists traveling in groups or on organized tours are also concerned. The hotel form contains the following personal data:

name and surnames; date and place of birth; nationality; usual place of residence; mobile phone number and email address; dates of arrival at the establishment and expected departure. Children under 15 may appear on the form of an accompanying adult.

COLLECTION OF PERSONAL DATA

We collect your personal data:

To process your stay or reservation requests

For booking a stay, whether direct or through a third party, or done by mail, online, or by phone.

To handle complaints or disputes.

For consulting our pages on social networks.

For transferring information to certain providers, such as online booking software or banks for payments.

 

WHY WE COLLECT PERSONAL DATA

To better know you and communicate with you.

To manage our relationship, reservations, special requests.

To promote our hotel in Hérault in La Grande-Motte.

To offer you promotional prices from time to time.

To establish statistics to help us improve our services.

To manage commercial and accounting aspects.

To secure the payments you make.

To prevent fraud.

To protect your data.

For foreigners, to comply with article R. 611-42 of the Code of Entry and Residence of Foreigners and the Right of Asylum.

 

APPLICATION OF YOUR RIGHTS

You have the right to request access and rectification of your data, as well as limiting the processing of your data.

You have the right to request the deletion of your Data.

If you request deletion of your data, we may retain them while necessary to comply with legal, accounting, or tax obligations.

You have the right to oppose processing for commercial prospecting purposes.

You have the right to exercise your right to portability.

Portability allows you to retrieve part of your data in an open and machine-readable format. This way, you can easily store or transmit them from one information system to another for personal reuse.

To exercise your rights, you must submit your request specifying:

• Your email address
• Your Name and surname
• Your precise postal address
• A copy of your valid ID.

To the Data Protection Officer of the company HÔTEL EUROPE by email sent to:

resa@hoteleurope34.com  or by mail addressed to HÔTEL EUROPE, Allée des Parcs – 34280 LA GRANDE MOTTE.

You will receive a response within a maximum of four weeks from the date of receipt of your request.

At any time, you can lodge a complaint with the competent supervisory authority (in France, CNIL: www.cnil.fr)

 

RECIPIENTS OF YOUR DATA

Only various internal services of our company may access your Data.

 

TRANSFERS OF YOUR DATA OUTSIDE THE EUROPEAN UNION

Your data is processed in the services of the company HÔTEL EUROPE. They are never subject to processing outside the European Union.

 

SECURITY MEASURES

We commit to implementing, based on the defined terms and results, technical, material, and efficient management means to ensure a level of security adapted to the risks incurred for the rights and freedoms of individuals.

 

DATA RETENTION PERIOD

We only keep your data for a duration necessary for the completion of processing or in accordance with legal and tax obligations.

6 Months for individual police forms, drafted in French and English, for foreign clients, including EU nationals, the hotel form is kept by the professional and transmitted to the police or gendarmerie services only upon their request.

ACCESS TO YOUR PERSONAL DATA

In accordance with the law No. 78-17 of January 6, 1978 relating to data processing, files, and freedoms, any natural person has the right to access and, if necessary, rectify or delete data concerning them. These rights can be exercised at any time:

 

• By mail: HOTEL EUROPE, Allée des Parcs – 34280 LA GRANDE MOTTE.
• By phone: 04 67 56 62 60
• By email: resa@hoteleurope34.com 

 

The Editor reminds that any natural person may, for legitimate reasons, oppose the processing of data concerning them.

 

COOKIES

There are several categories of cookies, some are issued directly by our site and its service providers, others may be issued by third-party companies.

 

Use of cookies that you can disable

A cookie is a small text file transferred to your computer, smartphone, or tablet through your Internet browser. Cookies are stored on the hard drive of your terminal (computer, smartphone, or tablet) when you visit our site. Cookies allow you to be recognized during your subsequent visits to our site.

Cookies can be temporary (session cookies) or permanent. Session cookies are active only during your visit and are deleted when you close the browser. Permanent cookies stay on your device’s hard drive after you leave the site and remain there until you manually delete them or the browser purges them after a certain period.

We use analytical performance cookies to monitor the performance of the website, for example, to determine how many times a page is viewed and the number of unique users on the website. Web analytics services may be designed and operated by third parties. The information provided by these cookies is used to optimize the user experience or to identify parts of the website that may require maintenance. The information is anonymous and used only for audience statistics.

 

We may use Google Analytics, for example, to collect information about visitors to the site through these cookies. This information may be used by the providers of these solutions.

 

Managing and disabling cookies

Most browsers are set to accept cookies used on our website. However, you can adjust these settings to disable cookies. The following links will provide explanations on how to adjust the cookie settings of your browser.

Note: When you disable cookies, some graphics may not display correctly, or you may not be able to use certain applications.

 

Cookies issued by HÔTEL EUROPE and its service providers

Different cookies may be placed on your computer while browsing our website:

 

Essential cookies

These cookies are essential for efficient navigation on our site, and deleting them may cause navigation issues.

These cookies are also necessary for monitoring the website’s activity.

These cookies can be installed on your terminal by our site or by its service providers.

 

Analytical and Personalization Cookies

These cookies are not essential for navigation on our site but can facilitate your searches or optimize our site’s operation.

 

Cookies issued by third-party companies

The issuance and use of cookies by third parties on our website are subject to the privacy policies of these third parties. These cookies are not essential for navigation on our site.

 

Marketing Cookies

Our website: https://www.hoteleurope34.com does not use cookies for advertising purposes.

 

SOCIAL NETWORKS

We may include third-party computer applications on our site that allow you to share content from our site with others or to share your views or opinions about a content on our site with others. This is the case, for example, with social media share buttons such as Facebook, Twitter, Google +, etc.

The social network providing such an application may identify you through this button, even if you did not use the button while browsing our site.

Indeed, this type of application can allow the relevant social network to track your navigation on our site, simply because your account on the social network was active on your device (open session) during your visit to our site.

We do not control the process used by social networks to collect information about your browsing on our site and associated with the data they have.

We invite you to refer to the privacy policies of these social networks to understand the purposes of use, especially advertising, of the browsing information they may collect through these application buttons.

These privacy protection policies should allow you to exercise your choices with these social networks, particularly by configuring your use accounts of each of these networks.